Frequently Asked Questions

Frequently Asked Questions

1. How do I get started with Maxx?

That's easy, get started with your application.

2. What happens after I submit my application?

  • Underwriting will review your application and supporting documents
  • Approval within 24 hours
  • Once approved your configuration file is built, your welcome kit is sent out
  • Tech support will help you download your account configuration to  your terminal or software
  • Entire process can take from 1-4 days

3. If I need help, what number do I call?

  • For sales assistance, please call 800 917 8026 
  • For merchant service, please call 800 917 8026

4. When will I be charged for my Merchant fees?

Last business day of the month

5. I need help understanding my bill, what do I do?

Feel free to call our support line at 800 917 8026

6. What credit cards will I be able to accept?

You can accept all major credit cards and debit cards. MasterCard, Visa, American Express, Discover, Diner's Club

7. How often will I receive the funds from my transactions?

Daily

8. Will I receive a statement?

Of course! We will send you a monthly statement - just like your bank.

9. If you have another question - submit it here