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Match or The Terminated Merchant File (TMF) – Beware

Posted by Alex Neir on Tue, July 12, 2011 @ 03:15 PM
Terminated Merchant File

Match or The Terminated Merchant File (TMF) – Beware

The Match file or, more commonly know as, the terminated merchant file or TMF is a database that the credit card processing industry uses to log merchants that have violated the terms of their contact and have subsequently been terminated.

Similar to how the major credit reporting agencies track consumer behavior in an effort to establish a credit profile. The Match or TMF database is used to flag business and principals that have miss-managed their merchant account in the past and been terminated.

When an application for merchant services is received the processor will query the Match or TMF database to determine if the business or principals have been terminated in the past. If a possible match entry is indicated it is the responsibility of the processor to determine if the entry is for the same business and/or principal(s) seeking account approval. If an exact match for business or principal is determined the processor will then inverstigate the reason for the match entry. At that point the account will be declined or a conditional approval will be granted which states that full approval is subject to the pervious processor removing the Match entry.

Once a business or principal is placed on the Match or TMF it is extremely difficult to get a merchant account approved. It is also very difficult to get a business or principal removed from the match or TMF database.

If you find that you or your business is on the Match file it is very important to determine what processor placed you on the file. Next you will want to contact that processor to determine the reason. Once you have determined the reason it is essential to rectify the situation, if possible and request removal from the database. 

Tags: Match File, TMF, Merchant Account Termination, Terminated Merchant File

Merchant account early termination fees | How they work

Posted by Alex Neir on Tue, May 31, 2011 @ 07:15 AM
Early Termination Fee

Merchant account early termination fees | How they work

Most every merchant account contract will include an early termination fee. The early termination fee is charged to the business if the business closes the account before the end of the contracted term. It is important to understand what the early termination fee is before accepting the terms of service from your merchant service provider.  The early termination fee will be spelled out in the service agreement so be sure to review the contract before signing.

Important things to know about early termination fees:

  1. It can be negotiated
  2. It can be calculated multiple ways
  3. Be careful with refusal to pay

Negotiating your early termination fee

Some merchant service providers will allow for the early termination fee to be negotiated. Typically if you select an Independent Service Organization (ISO) to set up your merchant account the early termination fee is at the discretion of the sales representative. For example, if the business goes “out of business” it is reasonable to expect that the early termination fee to be waived. Make sure to have this conversation up front and get the agreed terms in writing.  

Early termination calculation

The early termination fee can be a set amount, a prorated amount based on the remaining contract term or a combination of both. As an example we will use the following to illustrate how the early termination fee is calculated.

  • 3 year contract term with the early termination fee equal to the greater of $250, or $35 multiplied by the number of months remaining in the then-current term.
  • Contract approved 01/01/2011
  • Termination on 04/01/2011

Early termination fee = $1,155 (33 months remaining X $35)

Be careful if you decide not to pay

It can be frustrating if you are charged an early termination fee for terminating a contract with a merchant service provider for a justified reason. It can seem unfair and unjust especially if you feel the service you were provided was unacceptable and you terminated to end a bad experience. It is commonly thought that a simple solution is to close the account for which the termination fee will be deducted from. I caution this approach as it allows for your provider to add your business to the terminated merchant file (TMF).  The TMF is a file that represents businesses that have been banned by the industry. Once a business has been added to the TMF it is very difficult to get it retracted. Additionally, it makes it next to impossible to get a new merchant account set up. 

Tags: TMF, Merchant Account Termination, Terminated Merchant File, Early Termination Fee