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Credit Card Surcharge: New Rules

Posted by Alex Neir on Thu, January 24, 2013 @ 02:37 PM
Credit Card Surcharge
Credit card surcharges have been a hot button in the industry for a number of years and recent changes to Visa regulations have opened the doors for merchants to begin charging a surcharge to customers that wish to pay via credit card.

Credit card surcharging is still illegal in the following states: Texas, Oklahoma, New York, Massachusetts, Maine, Kansas, Florida, Connecticut, Colorado and California. So if you conduct business in any of these states it is illegal to add a surcharge to credit card transactions per state law, which always supersedes regulation of a particular company (Visa).

The rest of the nation has limited authority to surcharge customers starting on Jan. 27th, 2013 based on the rules established by Visa Merchant Surcharging regulations. It is strongly recommended that you review these rules before instituting a surcharge for credit card use to ensure you are in compliance.

Here is a condensed description of what is going to happen:

  1. Your business must notify your credit card processing acquirer and Visa at least 30 days prior to establishing a surcharge.
  2. You may only apply a surcharge to credit card purchases. You are not allowed to surcharge debit cards or prepaid cards.
  3. You may only surcharge an amount equal to or less than the discount rate established by your processor.
  4. You must disclose the fact that you are surcharging credit card transactions as a fee. You must clearly disclose the surcharge amount at the point of sale, online and on the credit card receipt.

Remember:

  • You cannot surcharge American Express
  • You cannot surcharge a debit or prepaid card in any circumstance
  • You cannot surcharge more than you are being charged to accept the card

These rules have been made part of the Visa processing guidelines that govern your merchant account. So, breaking these rule constitutes a violation of your card processing agreement and will result in your account being closed and your business being placed on the TMF list.

While this new regulation may seem like a benefit to your business it is strongly recommended that you proceed with caution if you intend on implementing a surcharge.  The preferred method of payment for most customers is a credit card. So charging the customer more for using their preferred method of payment may alienate your business and drive customers to the competition.  A good approach may be to test it for a month and pull it back to gauge the response of your customers. 

Tags: Credit Card Processing Fees, Accepting Credit Cards, Credit Card Surcharge

Free Gift Card Program

Posted by Alex Neir on Mon, January 07, 2013 @ 03:25 PM
Free Gift Card Program
Maxx Merchants is proud to announce a completely free* gift card program. That’s right free.

Gift cards are a proven method to enhance customer loyalty and boost sales. A typical gift card solution can cost between $250 and $500 to start and has associated monthly processing fees. Maxx Merchants wants to give your business the ability to deploy a gift card solution for free. The only cost associated with the program is the cost to order additional gift cards and we’re giving you 50 to start – free. That way if the program has benefit for your business you can order more cards. If the program doesn’t work, simply never order more cards. You will be charged nothing. It’s that easy.

Benefits of a gift card program include:

  • Build loyalty – Offering your customers more options enhances their experience and builds trust in your brand.
  • Increase sales – Plastic gift cards generate 2 to 10 times more sales than paper certificates.
  • Enjoy float or slippage – On average 10% to 15% of all gift cards are never redeemed
  • Rewards – Reward loyal customers with a free gift card
  • Ease of use – Gift card program utilizes the equipment you are already using to process credit cards.
  • Build you customer database – Gift card users volunteer their contact information that can be used to build marketing programs.

Maxx’s free gift card solution includes:

  1. Free 24/7 technical support
  2. Hundreds of card design choices to choose from or submit your custom artwork – free. No artwork set up fee.
  3. Front and back of cards are printed and customizable – free.
  4. Free electronic card proof prior to print
  5. The first 50 cards – free
  6. Free marketing package which includes
    Free Gift Cards
    1. 4” x 6” Acrylic Table Tent
    2. 5” x 7” Acrylic Display with Card Holder
    3. Acrylic Display Insert
    4. 2 ½” Round Stickers
    5. 3” x 5” Vertical Sticker Pack
    6. Single Card Holders or Envelopes

 

 Free Gift Card Sign Up

*Free program is available to merchants with a Maxx Merchant's processing account.

Tags: GIft Cards, Accepting Credit Cards, All in One Message Marketing